How can we help?

1. Choose a guide, driver or stay and pick your date.
2. Pay a small deposit online (6% of the price) to confirm right away.
3. You get a confirmation e-mail with all details. The rest of the price you pay to the provider on arrival.

If you close the payment page without paying, your request goes to the provider. When they approve it, we e-mail you a link to pay the deposit.

Online you only pay the deposit: 6% of the total price. The remaining amount is shown in your booking and in the confirmation e-mail, and you pay it directly to the guide, driver or host.

Yes. A request you have not paid yet can be withdrawn at any time. A paid booking can be cancelled free of charge until 72 hours before the start, and the deposit is refunded to your card. Later than that, the deposit is not refundable. Use the Cancel button in My trips or the link in your e-mail.

You get the full deposit back automatically and an e-mail about it. Providers who cancel late get a record on their profile, and they are asked to find you a replacement.

Providers have 48 hours to answer. If they don't, the request closes by itself and you get an e-mail. Nothing is charged for unanswered requests. You can book someone else at any time.

Yes. Log in and use the Message button on their profile. You'll get an e-mail when they answer.

Only travelers who booked and paid a provider can review them, so all reviews come from real trips. You can edit your review later.

You pay on the secure page of our payment partner (Visa and Mastercard). We never see or store your card number.

Prices on the site are in US dollars. The payment partner may charge in its local currency at the current rate, so your bank statement can show a slightly different number. The deposit value itself is the same.

We send the refund immediately when the booking is cancelled. Depending on your bank, it appears on your card within 3 to 10 working days.

Open My trips and press the button next to the booking: it asks the payment partner again. If it still doesn't change after a few minutes, contact us with the booking number.

That can happen if the request expired while you were paying. The system refunds such payments automatically, so you don't need to do anything. If you don't see the money back within 10 working days, contact us.

Register as a guide or driver. It's free, and your profile is visible right away. We only earn the online deposit (6% of each booking). Everything else the traveler pays to you directly.

Add a real photo, clear prices, your languages and at least one tour with photos. Keep your calendar up to date and answer requests quickly. Good reviews do the rest.

Only you and our team. Licence and permit photos are stored privately and are never shown on your public page.

You get an e-mail with a button, and the request is also in your panel under Bookings. When you approve, the traveler gets a link to pay the deposit. Requests close by themselves after 48 hours.

Yes, but please do it at least 72 hours before. The traveler gets the deposit back. Cancelling later is recorded as a late cancellation on your profile, and you should help the traveler find a replacement.

Open your panel, then My calendar, and click the days to block them. Travelers can't book blocked days.

Register as a host and press List a new place: add photos, the price per night and your house rules. Use Availability to block dates.

Guests pay 6% online as a deposit to confirm; the rest they pay to you on arrival. The "Cash to collect" column in your panel shows the exact amount for each reservation.

Yes. A place without bookings is deleted. A place with booking history is hidden from the site instead, so the records stay correct.

Listing a café is free. Add the road you are on, a map pin, your menu with prices and a few photos. Drivers, guides and travelers use the list to plan their stops and can leave reviews.

Travel, food and craft stories. Each story can have many events (days or stops), and each event can have up to 6 photos and 1 video (upload or a YouTube / Vimeo link). You can tag the guides, drivers and places you visited.

Anyone can add photos and a short description of a sight in their country. Your photos appear on the sight's page right away. Please only upload photos you took yourself.

Use the contact form and add the link to the page. Stories also have a Report button.

Use Forgot password. The link in the e-mail works for 1 hour and only once.

Check your spam or promotions folder and add booking@tourecar.com to your contacts. If nothing arrives within 10 minutes, tell us.

Photos must be JPG, PNG or WEBP. Videos can be up to 80 MB; for longer videos, paste a YouTube or Vimeo link instead. A slow connection can also stop big uploads: try again on Wi-Fi.

To protect accounts, we limit repeated logins and form sends. Wait a few minutes and try again.

Write to us from the e-mail of your account. Booking records are kept for accounting, but your profile is removed from the site.

For security, forms expire after a few hours. Copy your text before sending long forms; then reload the page and send again.